Privacy Policy
Your privacy matters to us. Learn how ShineOrbit Professional Cleaning collects, uses, and protects your personal information when you use our cleaning services and website.
Information We Collect
Personal Information
- Full name and contact details (phone, email)
- Property address and location details
- Service preferences and special requirements
- Payment information (processed securely)
Technical Information
- Website usage data and analytics
- IP address and browser information
- Device type and operating system
- Cookies and similar tracking technologies
Service-Specific Data Collection
When you book our professional cleaning services in Metro Manila, we may collect additional information to provide you with the best service possible:
- • Property size and layout details for accurate pricing
- • Access instructions and key information
- • Special cleaning requirements for delicate items
- • Preferred service times and frequency preferences
- • Emergency contact information for property access
Get Your Instant Service Quote
Use our calculator to estimate cleaning costs for your Metro Manila property. All calculations are estimates and final pricing may vary based on specific requirements.
Estimated Total Cost
₱0
*Final price may vary based on property condition and specific requirements
How We Use Your Information
Service Delivery
We use your personal information to provide cleaning services, schedule appointments, communicate about your bookings, and ensure our team has the necessary details to access your property safely and efficiently.
Communication
Contact information is used to send service confirmations, appointment reminders, follow-up messages, and important updates about your cleaning services. We may also contact you about new services or special offers that might interest you.
Payment Processing
Financial information is processed securely through trusted payment providers to handle transactions for our cleaning services. We do not store complete credit card details on our servers.
Service Improvement
Anonymous usage data helps us improve our website functionality, optimize our service delivery processes, and develop better cleaning solutions for different types of properties across Metro Manila.
Legal Compliance
We may use information to comply with legal obligations, respond to lawful requests from authorities, and protect our rights, property, and safety as well as that of our customers and the public.
Estimate Cleaning Duration
Get a realistic time estimate for your cleaning service based on property size and cleaning type.
Estimated Cleaning Time
Calculating...
*Actual time may vary based on property condition and specific requirements
Information Sharing and Disclosure
We Do Not Sell Personal Data
ShineOrbit Professional Cleaning never sells, rents, or trades your personal information to third parties for marketing purposes. Your privacy is fundamental to our business values.
Limited Sharing Scenarios
- Service Providers: Trusted partners who assist in service delivery (payment processing, scheduling software)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In case of merger, acquisition, or asset sale (with notice)
- Consent: When you explicitly agree to information sharing
Data Protection Measures
- Encrypted data transmission and storage
- Access controls and employee training
- Regular security audits and updates
- Limited data retention periods
Metro Manila Service Area Data
For cleaning service delivery across Metro Manila, we may share minimal location data with our cleaning teams to ensure efficient service routing and accurate arrival times. This information is:
- • Shared only with assigned cleaning team members
- • Used solely for service delivery purposes
- • Protected under our strict confidentiality agreements
- • Deleted after service completion according to our retention policy
Check Service Availability
Verify if we provide cleaning services in your Metro Manila area and check typical response times.
Availability Status
Select your area and service type
*Response times may vary based on current bookings and team availability
Your Privacy Rights
Access and Control
You have the right to access, update, or delete your personal information at any time. Contact us using the information below to exercise these rights.
- • Request a copy of your personal data
- • Correct inaccurate information
- • Delete your data (subject to legal requirements)
- • Opt-out of marketing communications
Data Portability
Request your data in a structured, commonly used format that can be transferred to another service provider.
Withdrawal of Consent
Withdraw consent for data processing at any time, though this may affect our ability to provide services.
Marketing Preferences
Opt-out of promotional communications while continuing to receive service-related notifications.
Complaint Resolution
File complaints with our privacy team or relevant data protection authorities if you believe your rights have been violated.
Request Detailed Quote
Fill out this form for a personalized quote and our team will contact you within 24 hours.
Data Security and Retention
Security Measures
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted database storage
- • Regular security backups
- • Multi-factor authentication for staff access
- • Secure payment processing integration
Operational Controls
- • Employee privacy training programs
- • Confidentiality agreements with all staff
- • Regular security audits and assessments
- • Incident response procedures
- • Limited access on need-to-know basis
Data Retention Policy
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how visitors interact with our cleaning service information.
Essential Cookies
Required for basic website functionality, including quote calculator and service availability checker. These cannot be disabled.
Analytics Cookies
Help us understand website usage patterns to improve our service information and user experience.
Preference Cookies
Remember your settings and choices to provide a personalized experience during future visits.
Marketing Cookies
Used to deliver relevant advertisements about our cleaning services across Metro Manila (with your consent).
Managing Cookie Preferences
You can control cookie usage through your browser settings or our cookie preference center. However, disabling certain cookies may affect website functionality.
Privacy Questions or Concerns?
Our privacy team is here to help. Contact us for any questions about how we handle your personal information.
Call Us
+63 2 8835 7600
Monday - Friday: 8AM - 6PM
Visit Us
169 H.V. Dela Costa
Makati City, 1229
Metro Manila, Philippines
Additional Resources
© 2025 ShineOrbit Professional Cleaning. All rights reserved. | Privacy Policy Effective: January 15, 2025
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website and email notifications.
Stay Informed
Subscribe to our service updates to receive notifications about privacy policy changes and new cleaning service offerings in Metro Manila.